Meet Our Brand
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      Brand Values

      What we believe guides all that we do. Our brand values aren't just reflected in what we make, but embedded into the way we work. 💚

      Values

      Our brand values are what we put into the world through our products, services, partnerships, and more. They are our cultures turned outward.

      :green_heart: Integrity :brain:  Customer Focus
      :fire: Persistence :hammer:  Craftsmanship

      :green_heart: Integrity

      Our approach to all situations, both with our customers and with our teammates. OnStation team members act with honesty. To our customers, we provide honest service and a desire to build long-lasting partnerships. With our teammates, we treat each other with respect and take accountability for our work.

      How we practice integrity

      • Being honest when faced with a difficult challenge.
      • Owning up to mistakes.
      • Doing the right thing, even when nobody's watching.

      :brain:  Customer Focus

      At the center of what we do, we keep our customers safe and efficient.  When they need our help or have valuable feedback to share – we show up and we respond.

      How we practice customer focus

      • Shorten the distance between customers and employees.

      • Tracking customer focus key performance indicators. (CSAT, NPS,LTV)
      • Continue to improve our robust voice of customer program through feedback loops.

      :fire: Persistence

      We’ve made great strides as a company, but we recognize there are still opportunities to seize.  Team members must display grit – we stick together, push forward and find solutions.

      How we practice persistence

      • Set goals that are specific, measurable, and timely that help us to stay on track and to persist during the most challenging times.

      • Don't be afraid to make mistakes along the journey.
      • Remember Your 'Why'

      :hammer:  Craftsmanship

      We're always stiving to do better. From an idea to a finished product, we create with passion, care, and attention to detail.

      How we practice craftsmanship

      • Employees grow holistically across both craftsmanship and overall people leadership, but compensation is tied to craft levels to retain scarce talent and foster a non-hierarchical culture.

      • We don't confuse mastery with perfectionism or success.