---
title: Troubleshooting App Performance
description: Ensure the best app performance by reviewing device memory and storage recommendations and learning how to check your device settings.
---
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February 5, 2026
# Troubleshooting App Performance
## App Performance, Memory, and Device Requirements
##### If you’re experiencing issues like the app restarting, maps freezing, or features not loading correctly, your device’s available memory (RAM) or storage space may be a factor.
##### Our app relies on maps, live location, and real-time updates, which require sufficient device resources to run smoothly.
##### Check out the support information below for your device
- ##### [Apple iPhone](https://help.onstationapp.com/knowledge/troubleshooting-app-performance#Apple)
- ##### [Android](https://help.onstationapp.com/knowledge/troubleshooting-app-performance#android)
### Apple iPhone
##### **Recommended Device Memory:**
**Memory (RAM)**
RAM is the temporary working memory your phone uses while apps are open.
- Minimum supported: 4 GB RAM
- Recommended: 6–8 GB RAM or more
- Best experience: 8 GB+ RAM
Devices with lower RAM may experience:
- App reloads when switching screens or apps
- Map resets or missing map tiles
- Lag, freezing, or unexpected crashes
- Navigation or live tracking stopping in the background
Note: iPhones automatically manage RAM. If memory is limited, iOS may close apps to free space, even while you’re using them.
**How to Check Memory (RAM) on iPhone:**
Apple does not show live RAM usage directly on iPhones. However, you can check your device’s RAM by identifying your iPhone model.
**Step 1**: Find your iPhone model
1. Open Settings
2. Tap General
3. Tap About
4. Look for Model Name
**Step 2**: Check RAM by model
Once you know your model, you can search online its RAM specifications (for example: iPhone 11 = 4 GB RAM, iPhone 13 Pro = 6 GB RAM, etc.).
##### **Storage Space Requirements:**
Storage is the long-term space used for apps, photos, downloads, and cached data.
- Minimum free storage: 5-10 GB
- Recommended free storage: 10%–20% free space
Low storage can cause:
- Slow loading
- Maps not caching properly
- Offline features failing
- App updates not installing correctly
##### **How to Check Storage on iPhone:**
1. Open Settings
2. Tap General
3. Tap iPhone Storage
**Here you can see:**
- Total storage
- Used storage
- Available storage
- Which apps are using the most space
**If storage is low, consider:**
- Deleting unused apps
- Offloading photos/videos to iCloud
- Removing large files or downloads
##### **Tips to Improve Performance**
**If you’re running into issues:**
- Close other apps running in the background
- Restart your device
- Ensure iOS is up to date
- Avoid running multiple map or navigation apps at the same time
- Keep adequate free storage available
Still having trouble or need help troubleshooting? Please reach out to our OnStation Support Team [here](https://www.onstationapp.com/contact-us?hsLang=en). You can also reach us from the OnStation app via the settings menu.
### Android
##### **Recommended Device Memory:**
**Memory (RAM)**
RAM is the temporary working memory your phone uses while apps are open.
- Minimum supported: 4 GB RAM
- Recommended: 6–8 GB RAM or more
- Best experience: 8 GB+ RAM
Devices with lower RAM may experience:
- App reloads when switching screens or apps
- Map resets or missing map tiles
- Lag, freezing, or unexpected crashes
- Navigation or live tracking stopping in the background
Android devices may also restrict background activity to save battery or memory, which can impact map-based apps.
**How to Check Memory (RAM) on Android:**
**Option 1**: Through Settings (most devices)
1. Open Settings
2. Tap About phone
3. Look for RAM, Memory, or Device specifications
**Option 2**: Enable Developer Options (if RAM isn’t visible)
1. Open Settings
2. Tap About phone
3. Tap Build number 7 times until Developer Mode is enabled
4. Go back to Settings
5. Tap Developer options
6. Tap Memory
Here you can see:
- Total RAM
- Average memory usage
- How much memory is available
##### **Storage Space Requirements:**
Storage is the long-term space used for apps, photos, downloads, and cached data.
- Minimum free storage: 5-10 GB
- Recommended free storage: 10%–20% free space
Low storage can cause:
- Slow loading
- Maps or data not caching properly
- Offline features failing
- App updates not installing correctly
##### **How to Check Storage on Android:**
Steps may vary slightly depending on your device manufacturer.
1. Open Settings
2. Tap Storage (or Device care → Storage on some devices)
3. View:
- Total storage
- Used storage
- Available storage
You can also see which apps are using the most space and remove unused apps or files.
##### **Tips to Improve Performance on Android:**
If you’re experiencing issues:
- Close unused apps running in the background
- Restart your device
- Ensure Android OS and the app are up to date
- Disable aggressive battery optimization for the app (if available)
- Avoid running multiple navigation or map apps at the same time
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